The Overwatch 2 beginner's guide

Get to grips with Overwatch 2 gameplay, modes, story, and more ahead of release with our beginner's guide.

Don’t know your Bastions from your Baptistes? We can help. Overwatch’s massive roster and lengthy history might seem daunting, but the free-to-play launch is a great time for newcomers to jump in. Our Overwatch 2 beginner’s guide will break down the key things you need to know about how the game plays, the Overwatch story so far, and what to expect ahead of release.

Overwatch 2 beginner’s guide: the basics

Overwatch 2 is a 5v5 team-based hero shooter. Matches are rarely just about kills. Instead, teams battle over various objectives including pushing a cart and capturing objective points – don’t worry we’ll cover all the modes a little bit later. While there are rounds in some modes, this isn’t CS:GO or Valorant; respawns are (almost) always available, so you’re not out for the count if you die.

Every character comes with a unique weapon, two base abilities, and one Ultimate ability that charges over time and is filled faster by dealing damage. Ammo is infinite, so unload those guns/bows/kunai as much as you want! Abilities, on the other hand, typically feature cooldown periods before they can be used again.

Individuals can excel, but the key to success in Overwatch is teamwork. Even crack marksmen will need to coordinate with their allies to time Ultimates and other abilities if they want to succeed. As such, one of the most important lessons is to group up with your teammates instead of heading into the fight alone.

How to get Overwatch 2

Overwatch 2 for beginners - how to download - a pictuer of Brigitte and Reinhardt in their armor
© Blizzard

Blizzard has released a launch checklist for new players ahead of Overwatch 2’s release date. If you want to join in, you’ll need to do the following first:

  • Create a account.
  • Activate SMS protection.
    • Log in with your account and head to Account Details.
    • Add your phone number under the Phone Number section.
    • Enter the code sent as a text message to your entered number
  • Download Overwatch 2. 
    • New players can download Overwatch 2 from midday PT on October 4 (3pm ET / 8pm BST / 9pm CEST).
    • Console players can find the game from the Xbox, PlayStation, or Switch store. PC players can download the game via

Overwatch 2 story and lore synopsis

Overwatch 2 story lore plot synopsis - a picture of winston looking down a street at a giant Omnic robot
© Blizzard

For regular Overwatch 2 online matches, the story is merely a backdrop that won't interfere beyond environmental set dressing and a few voice lines between characters. In case you’re interested to know more ahead of the planned story missions, though, here’s a short recap:

The Overwatch universe is a future in which humans developed sentient machines called omnics. Prior to the events of the first game, the automated machine factories which produced these robots went rogue and attacked human cities in an event called the Omnic Crisis.

Overwatch, an international organization formed of many of the game’s playable heroes, fought against the omnics. The team eventually quarantined the big scary AI programs leading the show. Most omnics weren't involved in the war, but omnic-human relationships remain strained since. Many places in the world grant few to no rights to the sentient robots. 

Overwatch 2 story characters guide - a cartoon image of Winston working in a lab with Reinhardt and Brigitte on his armor
© Blizzard

After the war, Overwatch was eventually disbanded when it was revealed that some of their members were conducting off-the-books illicit activities under the name Blackwatch. After the team's collapse and supposed death of several key members, the omnic-human political landscape deteriorated. The situation was largely exacerbated at the behest of Talon, a sinister organization that believes humanity is made stronger through conflict. Some former Overwatch members even joined Talon, while others attempted to get the original band back together.

Meanwhile, a large group of omnics left human cities to form a peaceful community in the Himalayas called Shambali. Their aim was to reach enlightenment and encourage peaceful coexistence between omnics and humans. The movement spread across the globe, but their leader was assassinated by Talon operative Widowmaker in London, sparking further violence.

By the time of Overwatch 2, the world stands on the brink of a second Omnic uprising. As some former Overwatch members begin to regroup, they aim to discover the source of this new Omnic aggression so that they can protect the world once more. Some heroes are affiliated with Overwatch, others with Talon, and a selection are independent, self-serving parties.

Overwatch 2 characters and classes explained

Overwatch 2 beginners guide characters - Zenyatta, Hanzo,, Genji, and Kiriko stand in a line
© Blizzard

Overwatch’s hero characters are the core of the game's mechanics, too. While some are narratively good or evil, there are no restrictions relating to who can team up with whom in online games.

Unlike many hero shooters, you’re also not locked into a single character choice for a whole game. Some restrictions do apply, but you’re encouraged to swap characters regularly to find a team composition that outclasses the opposition.

Each character is different, but they fall under the following three classes:

  • Tank: Beefy characters with a lot of health and/or shields to protect themselves and their team from damage. 
    • Tanks typically excel in close quarters combat but primarily aim to protect supports and draw the enemy’s focus enough for their Damage allies to dish out the real damage.
    • All Tank-class characters receive reduced knockback and grant enemies less Ultimate charge when injured.
    • Recognizable characters include the mech-suited D.Va and hammer-wielding Reinhardt.
  • Damage: The primary killers, Damage heroes tend to have low health, high maneuverability, and the best damage output in the business. 
    • Damage heroes vary significantly between close-quarters fighters and long-range snipers, making it important to learn which style suits you best.
    • All Damage-class characters gain a temporary 25% movement and reload speed buff when they kill an enemy.
    • British Overwatch 2 mascot Tracer is a close-range Damage hero, while cold-blooded sniper Widowmaker excels at a distance.
  • Support: Unique characters which heal/buff allies or apply debuffs to the enemy
    • Supports can still dish out damage, but their main role is to boost their team or disrupt enemy ranks to let their Tank and Damage allies get to work. 
    • All Support-class heroes gain passive self-healing if they avoid damage for a short period of time.
    • Supports you might recognize include winged healer Mercy and the roller-skating DJ Lucio.

    New characters, when they’re added to the game, will be introduced via a Battle Pass system, starting with the kitsune shrine maiden Kiriko at the launch of the game. Characters will always be on the free version of the pass, but you’ll still need to play enough to work through to level 55 if you want to unlock them. Miss a character in a given pass and you’ll need to wait for them to appear again in future to earn that unlock. Alternatively, you'll unlock the character immediately if you pay for a given battle pass (~$10). This system hasn’t proven popular with most original Overwatch players, so it could change down the line.

    Overwatch 2 game modes

    Beginners guide to overwatch 2 game modes - characters fight around the Push objective mode robot
    © Blizzard

    Overwatch 2 includes five core game modes:

    • Assault: Asymmetrical Attack/Defense of capture points
      • One team must reach and stand on two consecutive capture points defended by the other team. 
      • Standing on the capture point with no enemies present will increase progress towards control.
      • If they capture both points within the time limit, the attacking side wins. More time is gained after the first control point is captured.
      • Capturing the first point will move the spawn points for both teams.
    • Control: Best-of-three matches contesting capture points
      • Both teams attempt to capture a central capture point in up to three rounds
      • Standing on the capture point with no enemies present will increase progress towards 100%
      • The first team to reach 100% progress wins that round. Win two rounds to win the match.
    • Escort: Asymmetrical Attack/Defense of a payload.
      • One team must stand close to a payload cart to move it along a set path to a delivery point within the time limit.
      • Defending players can block the cart’s progress by standing close to it.
      • When the payload reaches a checkpoint, more time is added and the spawn points for both teams are shifted.
    • Hybrid: Asymmetrical Attack/Defense combining capture point and payload cart.
      • Hybrid maps primarily begin with an Assault-style capture point. When captured, the game swaps to an Escort-style payload mission.
    • Push: Teams vie for control of a robot which pushes the objective to the enemy’s base.
      • Standing near to the robot with no enemies present will move it towards the opponent’s spawn.
      • If the robot reaches the opponent’s spawn zone, your team wins.

    In addition to the core modes above, Overwatch 2 will also include Deathmatch and Capture the Flag modes as simpler Arcade options. Special modes will also be added during events throughout the year. Finally, co-operative Story Experiences and Hero Missions are due to be added at some point after Overwatch 2’s launch.

    Overwatch 2 new player restrictions

    Overwatch 2 will include a whopping 35 characters at launch, which is a lot for newcomers to get to grips with. While returning players will have access to the full initial cast, newbies will start with a limited selection of characters and game modes available, unlocking more as they play through matches. Blizzard is calling this the First Time User Experience.

    Voice and match chat will be restricted for the first few games, and Competitive mode won't be available until a new player beats 50 Quick Matches and completes the FTUE unlocks. Blizzard hasn’t confirmed which characters will be available for newcomers, but expect more complex options like healer-sniper Ana to remain out of play for a while. Blizzard notes that it will take around 100 games to unlock the full original roster.

    Overwatch 2 for beginners unlocks
    © Blizzard

    Game mode restrictions will be lifted when playing together with friends who aren’t in the FTUE queue. You can also skip all restrictions if you play Overwatch ahead of Overwatch 2’s launch or purchase the Watchpoint Pack. 

    And that’s pretty much everything you need to know about Overwatch 2 as a beginner ahead of its launch. Overwatch 2 releases October 4 on PlayStation, Xbox, Nintendo Switch, and PC.

    Associate Editor

    Henry Stenhouse serves an eternal punishment as the Associate Editor of AllGamers. He spent his younger life studying the laws of physics, even going so far as to complete a PhD in the subject before video games stole his soul. Confess your love of Super Smash Bros. via email at, or catch him on Twitter.


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