How to Fix 'Account Already Exists' Error in PUBG

A look at how to fix one of the most common errors encountered in Xbox One versions of PlayerUnknown’s Battlegrounds.

In PlayerUnknown’s Battlegrounds, gamers have been looking for answers on how to fix the “Account Already Exists” error on Xbox One. While the Xbox One version of PUBG has suffered from more errors and bugs than usual, the “Account Already Exists” issue is by far the most prevalent.

Often encountered by new PUBG players, the “Account Already Exists” error makes it impossible to connect to a game. Fortunately, there is a way to fix the bug and successfully enter a match in Xbox One version of PUBG.

Below, we’ve put together a quick guide on how to fix the “Account Already Exists” error in PUBG on Xbox One.

How to Fix “Account Already Exists” Error in PUBG

Below, we'll walk you through the steps needed to fix the "Account Already Exists" error in PUBG on Xbox One.

The first step in fixing the “Account Already Exists” error in PUBG on Xbox One is knowing that reconnecting (per the game’s recommendation) isn’t the solution. Instead, you’ll need to run through the following steps in order to successfully fix the “Account Already Exists” error in PUBG on Xbox One.

  • Quit PUBG
  • Sign out of all existing Xbox One accounts
  • Restart your Xbox One
  • Sign in to the account you purchased PUBG on
  • Restart PUBG

If you encounter the “Account Already Exists” error again, or if PUBG refuses to authorize your account, you’ll need to do a few more things. First, go to the “Preferences” menu in PUBg, then select the account you signed in with. In doing so, the game will have an easier time identifying the account you wish to use while connecting.

Note that if you try to sign in with any other Xbox One account, you’ll encounter the same connection issues. As such, make sure you’re always signing into PUBG with the Xbox One account you purchased the game on.

By reading through this guide, you should now know how to fix the “Account Already Exists” error in PUBG on Xbox One.

Morgan is a writer, indie game lover, and socially awkward coffee addict. Need something? Morgan can be reached at or if you like, you can say hello using GIFs on Twitter.


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